Emirates NBD Named UAE’s Best Bank, Customer Care Leader
Emirates NBD serves over 9 million active customers through its extensive customer care network. The bank has earned the prestigious ‘Bank of the Year in the UAE 2024′ award from The Banker. The bank’s outstanding success shows in its record-breaking profit of AED 19.0 billion during the first nine months of 2024. This achievement strengthens its position as a financial powerhouse in the region.
The bank’s total assets now stand at AED 956 billion, showing its market strength in 13 countries. A strong network of 859 branches and 4,512 ATMs/SDMs makes banking services easily available to customers. The bank’s new digital wealth platform on the Mobile Banking app ENBD X has changed the banking experience. More than 1.4 million users now enjoy quick and simple access to the bank’s services through this platform.
Record-Breaking Performance and Market Leadership
Emirates NBD showed outstanding results with a record profit of AED 19.0 billion in the first nine months of 2024. The bank achieved this through strong loan growth, better margins, and higher fee and commission income.
Analysis of AED 19 Billion Profit Achievement
The bank’s total income hit AED 32.9 billion. This success came from robust loan growth and an excellent stable, low-cost funding mix. The net interest margin rose to 3.75% in the third quarter of 2024. New loans worth over AED 100 billion were issued across its network. Regional growth and increased consumer confidence played a key role in this expansion.
Market Share Growth in UAE Banking Sector
Emirates NBD holds leading positions in key segments:
- Assets: 17.8% market share
- Loans: 20.4% market share
- Deposits: 20.2% market share
The bank’s deposit mix grew stronger with a AED 60 billion increase in the first nine months of 2024. This included a AED 33 billion rise in Current & Savings Accounts.
Competitive Advantages Over Regional Banks
Emirates NBD stands as the fourth largest bank in the GCC region. Its competitive strength comes from its bank branch network that spans 13 countries. The bank’s earnings per share rose by 9% to 295 fils. Emirates Islamic, a key subsidiary, posted a record profit of AED 2.5 billion with strong Customer Financing growth of 24%. The emirates nbd customer care number dubai supports this growth through dedicated service in all regions.
Digital Innovation and Customer Experience
ENBD X launch represents a key milestone in Emirates NBD’s digital transformation. This improved mobile banking app shows 50% more activity in both logins and transactions than its previous version.
ENBD X Platform Features and Benefits
Users can access over 11,000 securities and ETFs across 21 global and local markets through this platform. Key features include:
- Up-to-the-minute portfolio management
- Instant digital account opening
- Access to more than 150 banking services
- Secure document signing for investments
- Customized watchlists and IPO subscriptions
ENBD X has received multiple awards including the Excellence in Mobile Banking Award and Best Mobile Banking Application UAE Award.
Emirates NBD Customer Care Enhancements
The bank’s innovative Customer Calls & Service Score (C2S2) framework has improved service efficiency. Monthly IVR calls for general queries dropped by 10% while digital active distribution among customers grew by 12%. The emirates nbd customer care number dubai service created 30 top self-serve customer paths that cover about 200 articles and sub-topics.
AI-Powered Banking Solutions
Through collaboration with Microsoft, Emirates NBD has changed its operations using generative AI. The bank gave Github Copilot X to over 1,000 developers to increase coding proficiency and software development speed. This partnership wants to deliver customized customer experiences and streamline processes across business functions.
The emirates nbd contact us services improved through AI-powered analytics. The bank can now identify high-potential prospects and provide tailored product recommendations. Emirates bank in Dubai expects these AI investments to generate five to seven times return.
Strategic Expansion and Branch Network
Emirates NBD has built a resilient network that includes over 200 branches and 900 ATMs and CDMs throughout the UAE and overseas. The bank keeps growing its physical presence in key markets to make banking more accessible through emirates nbd bank branch locations.
Emirates NBD Bank Branch Expansion Strategy
The bank’s customer care network serves people through multiple touchpoints. This 20-year-old emirates bank in Dubai provides a complete service infrastructure that delivers Corporate and Institutional Banking, Global Markets and Treasury, and Retail Banking & Wealth Management services.
Saudi Arabia Market Penetration
Emirates NBD has made big moves to grow in the region by opening new branches in Mecca and Medina. The Saudi Arabian Monetary Authority (SAMA) gave its approval to open 20 more branches in the Kingdom. This expansion will boost emirates nbd contact us services across the region.
International Growth Initiatives
Dubai International Growth Initiative gave the bank’s global expansion plans a major boost by setting aside AED 500 million to help SMEs grow faster. This groundbreaking program includes:
- Financing up to AED 15 million per eligible business for seven years
- Support for businesses in F&B, FMCG, retail, e-commerce, and manufacturing sectors
- Competitive financing rates at Emirates’ Interbank Offered Rate without additional margin
Emirates NBD continues to grow in India with approval for two new branches. This move deepens business connections between UAE and India. The bank’s partnership with Nium will boost cross-border payments from the UAE to global markets. These steps show the bank’s steadfast dedication to international growth through emirates nbd customer care number dubai services.
Sustainability and Future Vision
Emirates NBD has strengthened its position as a leader in sustainable banking as the Principal Banking Partner for COP28 UAE. The bank goes beyond traditional banking services through its complete ESG framework.
ESG Framework Implementation
The bank’s Sustainable Finance Framework now enables green, social, and sustainability-linked bonds, loans, and Sukuk issuance. This framework covers Emirates NBD Group entities, bank branch networks, and Asset Management divisions. Emirates NBD’s ESG vision matches UN Sustainable Development Goals and follows international standards and best practices.
Green Banking Initiatives
Emirates NBD’s sustainable finance program has launched several pioneering initiatives:
- ESG commitments integrated across business divisions
- Third Party assurance implemented on key performance indicators
- Carbon footprint reduction strategies developed for clients
Dedicated assistance for sustainable banking products comes through emirates nbd’s customer care services in Dubai. The bank reports to the Carbon Disclosure Project to maintain environmental transparency.
2025 Strategic Roadmap
Emirates NBD has set clear goals for 2025. The bank wants to meet global best practices in reporting and risk management. A robust governance structure ensures ESG strategy alignment at every organizational level. Customers can learn about sustainable banking products through emirates nbd’s contact channels. The bank leads the region in ESG issuances across conventional and Sukuk formats by promoting environmentally positive lending and investments.
Emirates NBD proves its excellence in UAE’s banking sector with remarkable achievements in 2024. The bank earned a record profit of AED 19.0 billion and grew its total assets to AED 956 billion. These numbers make it the fourth-largest bank in the GCC region.
ENBD X, the bank’s new digital platform, now serves over 1.4 million users with intuitive features. The bank operates in 13 countries with 859 branches and 4,512 ATMs/SDMs, showing its steadfast dedication to global reach and customer access.
The bank leads not just in financial performance but also in green initiatives. As the Principal Banking Partner for COP28 UAE, Emirates NBD has built reliable ESG frameworks. Its focus on sustainable finance and technology advances, combined with customer-first solutions, prepares it well for the changing digital world.
Emirates NBD’s mix of traditional banking strength, innovation, and green practices builds a solid base for growth. The bank continues to set new standards of excellence in UAE banking and beyond.
