Mohammed bin Rashid Honors Excellence Award Winners in Dubai

His Highness Sheik Mohammed bin Rashid honored the winners of Mohammed bin Rashid Government Excellence Award at a prestigious Dubai ceremony. The UAE’s dedication to government excellence reached new milestones through this celebration. The ceremony recognized groundbreaking solutions and exceptional public service delivery in government sectors of all types.

Sheik Mohammed bin Rashid Al Maktoum’s vision has revolutionized UAE’s government operations and set new standards for public sector performance. The awards program stands as the life-blood of UAE’s steadfast dedication to encouraging breakthroughs, streamlined processes, and world-class government services. This recognition emphasizes remarkable achievements that have improved UAE residents’ quality of life and established the nation as a global leader in government excellence.

UAE’s Culture of Excellence

The Dubai Government Excellence Program (DGEP) started in 1997 and changed UAE’s public sector excellence forever. His Highness Sheik Mohammed bin Rashid Al Maktoum’s vision turned this initiative into a complete framework. UAE now stands among global leaders in government efficiency.

Rise of Government Excellence Programs

Government Excellence Model (GEM 2.0) stands as a trailblazing framework that guides government entities toward green practices. The program has shown three main aspects since it began: excellence rationalization, measured effectiveness, and efficiency. Political priorities and global trends in public sector management shaped the model’s progress. It now serves more than 65,000 employees and affects over 1.8 million Dubai residents’ lives.

Vision and Strategic Goals

GEM 2.0 rests on three basic pillars:

• Vision Realization
• Distinctive Value Creation
• Strategic Enablers

Stakeholders receive added value through effective collaborations and partnerships in this model. Strong governance structures, maximum return on investment, and state-of-the-art agile government operations form its strategic objectives.

Effect on Public Service Delivery

Excellence programs have changed public service delivery dramatically. The Emirates Program for Excellence in Government Services launched in 2011 brought new service categories and quality standards. Major achievements include:

• Star Rating system implementation for Customer Service Centers
• Customer Service Charter development
• UAE Federal Feedback Gateway establishment

Services improved beyond delivery as the program encouraged innovation and continuous improvement in government entities. UAE government services now rank among the world’s most efficient, with special attention to citizen well-being and happiness.

Award Categories and Winners

The Mohammed bin Rashid Government Excellence Award has become the UAE’s most prestigious public sector recognition since its launch in 2009. The program now features 26 distinct award categories.

Individual Achievement Recognition

The Prime Minister’s Medals celebrate outstanding individual contributions from people of all backgrounds. Abdullah Ahmed Al Saleh from the Ministry of Economy earned the Best Undersecretary award. Ahmed Abdullah bin Lahej Al Falasi from the Federal Authority for Identity, Citizenship, Customs, and Port Security received the Best Director General honor. These awards shine a spotlight on excellence, especially when you have:

• Outstanding doctors and educators
• Leaders who create breakthroughs
• Youth achievers
• Customer service excellence

Institutional Excellence Awards

Government entities receive recognition based on multiple criteria in the institutional excellence category. The Ministry of Foreign Affairs won the Leading Federal Entity Award for large ministries. The Ministry of Economy stood out among ministries with fewer than 500 employees. Notable institutional awards include:

• Best Entity in Vision Realization
• Best Entity in Future Readiness
• Best Entity in Next Generation Services
• Best Entity in Government Communication

Special Recognition Categories

The Mohammed bin Rashid Sash stands out as a distinctive honor for extraordinary national contributions. His Highness Sheik Ammar bin Humaid Al Nuaimi, Crown Prince of Ajman, earned recognition for his leadership role. He drove eco-friendly development through initiatives like ‘Ajman Vision 2021’. Special categories include:

• Best Joint Initiative
• Best Entity in Emiratization
• Best People-of-Determination-Friendly Government Entity

These awards support Sheik Khalifa Government Excellence Program’s vision to achieve leading positions and global competitiveness in any discipline.

Innovation in Government Services

The UAE ranks first in the MENA region and third globally in the World Bank’s 2022 GovTech Maturity Index. This digital transformation experience shows the nation’s dedication to state-of-the-art government services. The country’s move toward a knowledge-driven digital economy has yielded remarkable results.

Digital Transformation Success Stories

UAE started its digital rise in 2001 with the eDirham and achieved excellence in government service delivery. The nation earned top global rankings in 23 indicators across key sectors like telecommunications, health, and labor. Dubai made history by becoming the world’s first paperless government. This achievement saved AED 1.3 billion and 14 million man-hours.

Customer-Centric Initiatives

Customer happiness stands at the core of several state-of-the-art programs:

• The Customer Happiness Charter implementation
• Global Star Rating System for service centers
• Mystery Shopper program for service quality assessment
• Customer Pulse initiative for continuous feedback

Sustainable Development Projects

UAE’s Green Agenda 2030 proves its dedication to environmentally responsible innovation with clear targets:

• GDP increase by 4-5%
• Export growth of AED 24-25 billion
• Emissions reduction to less than 100 kilowatt-hours

The Mohammed Bin Rashid Center for Government Innovation (MBRCGI) runs over 20 innovation programs to inspire and develop future innovation. The Center works in harmony with the UAE Public Sector Innovation Framework, which now focuses on results and outcomes more strategically.

UAE strengthens its position as a global hub for government innovation continuously. Green data centers receive substantial investments and should grow at a CAGR of 14.81% between 2022-2027, reaching USD 5.80 billion.

Future of Government Excellence

Dubai shows its steadfast dedication to government excellence as 2024 approaches. The new assessment cycle brings together 155 assessors and experts from 20 countries. This marks the beginning of the next phase in government transformation and service excellence.

Upcoming Initiatives and Programs

Dubai Government Excellence Program’s new categories for 2024 include:

• Best Entity in Future Readiness
• Best Entity in Digital Empowerment
• Best Joint Government Initiative

The program’s boosted electronic assessment system now matches the Central Indicators Governance Guide. This reflects Dubai’s ongoing push to improve government performance evaluation.

Technology Integration Goals

UAE’s tech strategy focuses on adding artificial intelligence to government services. Dubai Center for AI plans to train 1,000 government employees from over 30 government entities. The center wants to launch pilot projects, boost government services, and help more than 20 local and global advanced technology startups.

Vision for Next Generation Services

‘Services 360’ vision sets bold targets for Dubai’s future service delivery. The plan aims to save over AED 1 billion annually by 2025. It will eliminate 9 million physical customer visits to service centers each year and free up more than 300,000 working hours in Dubai Government operations. The changes target 100% proactive and automated services, with 90% integrated services and 90% service delivery without physical presence.

UAE Strategy for Government Services supports this vision. It aims to make 90% of public services available through a single digital platform. The strategy pushes for 100% proactive digital services created with all community sectors.

UAE’s remarkable trip toward world-class governance and public service delivery shines through the Mohammed bin Rashid Government Excellence Award. UAE government entities have reached most important milestones through initiatives like GEM 2.0 and detailed digital transformation programs. Dubai has earned the difference of becoming the world’s first paperless government and secured top rankings in global GovTech indices.

The excellence framework has delivered measurable results in multiple areas. Digital initiatives have saved AED 1.3 billion, while thousands of government employees now apply artificial intelligence in their work. These results show the nation’s dedication to state-of-the-art solutions, streamlined processes, and exceptional service delivery.

The ‘Services 360’ vision sets ambitious targets for complete digital integration and proactive service delivery by 2025. UAE’s government excellence program adapts to emerging technologies and changing citizen needs. The core focus remains on creating distinctive value for all stakeholders.

This all-encompassing approach to government excellence has made UAE the standard for public sector state-of-the-art solutions and efficiency. The program shows how visionary leadership and systematic implementation can change government services and improve citizens’ quality of life.